Remote- und Homeoffice Jobs in Phoenix, AZ

Hybrid Customer Support Specialist

SharperBags · Phoenix, AZ · United States Of America · Hybrid

Details zum Jobangebot

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Job Description

Our Customer Support Specialist supports our B2B personalized product division by providing exceptional customer service.

Schedule
  • Monday through Friday
  • Hybrid (once training completed, flexibility to work from home a couple days per week)

Responsibilities:
  • Process orders, requiring emailed correspondence with customers and multiple internal departments
  • Effectively communicates by phone or email with internal and external partners when challenges arise or to ensure accuracy
  • Partner with Graphic Design and Manufacturing teams to complete edits, proofing, printing and delivery of products
  • Assist in performing Typesetting EDITs as required. Alter the customer’s logos/artwork if needed. Process and review orders then release to manufacturing when artwork has been approved by the customer
  • Communicate as needed with customers and the warehouse team to ensure accuracy
  • Accurately and consistently process the continuous flow of work orders in a fast-paced environment

Qualifications:
  • High School diploma or GED preferred
  • Order entry experience in a fast-paced business environment preferred
  • Good telephone and email techniques, etiquette, and great organizational skills
  • Successful history of learning new topics and skills quickly
  • Offset and digital print concepts a plus
  • Google Workspace a plus

Who You Are:

The customer is King! We build teams that can learn and retain information about our products and effectively communicate those topics to our customers with an energetic and positive disposition. Strong written and verbal skills are essential to the team’s success. You must be an organized problem solver who uses active listening skills. Candidates enjoy learning new skills while working with collaborative teams including Graphic Designers and Manufacturing and have an eye for details.

Are you ready to be part of a team that is supportive and works towards a common goal? Join us!